Privacy Policy

1.Purpose of the privacy policy

MUNI KYOTO (hereinafter referred to as "the hotel") recognizes that it is the foundation of our business activities as well as our social responsibility to protect the privacy and personal information of our customers, business partners and recruiting applicants (hereinafter referred to as "customers"). In order to protect customers' personal information, the hotel shall establish the following measures for the protection of personal information within this policy, and shall establish an internal system, implement and maintain measures, and continuously improve upon them. Through these activities, the hotel will comply with laws and internal regulations regarding personal information, and will maintain the trust of our customers.

2.About information retained

  • Information received from customers
    The information we collect from customers includes names, addresses, telephone numbers, e-mail addresses, dates of birth, sex, information entered by customers in the form provided by the hotel, information entered by our staff by instruction of our customers, and other information that is essential to our services and transactions.
  • Information obtained by customers from authorized persons with legitimate authority
    This shall include customer information that the hotel has legally acquired by hotel use applicants, introducers, agents, business partners, business partners of package tours products, etc. and has been provided by a legitimate authority.
  • Information obtained directly or indirectly from customers, or by those applying for employment with the hotel
    The following information shall be used to identify applicants which have obtained directly or indirectly from our customers or by those applying for employment at the hotel. Please note that we will not return any documents submitted at the time of application (such as resumes and work experience documents).
    • Name, age, date of birth, address, telephone number, e-mail address, various documents (resume, employment history, etc)
    • Other information that can be easily collated, whereby it is possible to identify a specific individual
  • Information collected by the hotel when browsing our website
    We may collect information when you visit our website. This includes the following information:
    • Device information
    • Log information
    • Cookies and anonymous identifiers
    • Location information
    • IP address and identification information

3.Purpose of use of information

Information received from customers will be used for the following purposes:

  • To contact customers for confirmation of reservation, etc.
  • To provide services and products/information to customers
  • To conduct marketing activities
  • To do analysis for the improvement of services and goods
  • To send a questionnaire for further improvement of the hotel's service
  • To provide company information related to recruitment and for communicating and managing various hiring events and hiring selection
  • To request compliance with the terms and conditions of use of services provided through the hotel's website and mobile site
  • To protect the services and customers provided through the hotel's website and mobile site
  • For purposes of use that are clearly specified or announced to customers

4.Handling of information

  • We will properly and carefully manage the information we receive from our customers, and take necessary and reasonable security measures to prevent the risk of leakage, loss, misuse, alteration, and unauthorized access. In addition, we will endeavor to ensure safety by security technology such as SSL (Secure Socket Layer) encrypted communication, to protect against eavesdropping by a third party in communications.
  • In order to improve the quality of the service of the hotel, and for the convenience of our customers, the information received from customers may be entrusted to an external contractor, but in this case, we will provide instructions and supervise the subcontractor to carry out appropriate management.

5.Disclosure and provision to third parties

The hotel will not disclose or provide personal information to third parties except in the following cases:

  • When we have the consent of the customer
  • When disclosure or provision of personal information is required by law
  • When the provision of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the customer
  • When the provision of personal information is particularly necessary for improving public health or promoting the sound growth of children, and in which it is difficult to obtain the consent of the customer
  • When it is necessary to cooperate with a national institution, a local public entity, or a person entrusted by such institution to carry out affairs prescribed by laws and regulations, and obtaining the consent of the customer may impede the execution of such affairs
  • When the company discloses or provides personal information to subcontractors within the scope necessary to provide services to customers

6.Shared use

The hotel may use personal information jointly with other companies within the scope of the purpose of use. As a general rule, the personal information we share includes the following:
In addition, it includes information about your lifestyle, such as your preferences and tastes, as well as information about your requests for accommodations, leisure activities, and other special requests (such as health conditions that require special treatment at the hotel).

  • Items of personal information to be used jointly "2. About information retained” described in items 1 to 3
  • Purpose of use of persons to jointly use “3. Purpose of use of Information" described in items 1 to 8

7.Compliance with laws and regulations

The hotel will comply with laws and guidelines related to personal information in order to ensure the protection of personal information.

8.Respecting the rights of customers

This hotel respects the rights of customers, and when there is a request for disclosure, correction, and suspension of use of personal information of customers and so forth, we will verify their identity and respond within a reasonable and necessary time.

9.Contact information

For more information related to personal information, please contact us here.

10.Changes to Privacy Policy

We will review the operation of the handling of user information from time to time, and we may change the policy as necessary. If changes to this policy are made, we will release the Privacy Policy on this website. The revised Privacy Policy shall be effective from the time it is posted on this website.